Appointments

From the 1st June 2026 we are changing the way you book GP appointments, you will be required to complete an online request form. 

For booking appointments:

To request an appointment with a member of the healthcare team:

• Please use the Online contact form to give the doctor enough information to assess your request.

We will get back to you on the same day to let you know how we best think you can be cared for by our team.

Routine healthcare appointments

To request a routine healthcare appointment, such as a blood test, vaccination, annual health review etc:

• phone us on 01543 682611, Monday to Friday from 8am to 6.30pm
• or speak to one of our friendly team members at reception.

Your appointment

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• by text or email

Appointments by phone, text or email can be more flexible and often means you get help sooner.

Online contact form

• wound care and dressing requirements
• stitch removals
• annual reviews of Hypertension, Heart disease, Diabetes, Stroke, COPD, Asthma
• routine and travel vaccinations
• smears and swabs
• weight loss advice
• Contraception

Please call the surgery on  01543 682611

• coughs, chest infections
• ear - and throat infections
• water infections
• strains and sprains
• minor skin rashes
• eye problems like conjunctivitis
• constipation
• gastroenteritis

Online contact form

In order that doctors can plan their day, it is helpful if you can make your request for a Home Visit before 10.00am. Please use the online form to request a home visit, giving as much detail as possible. This will enable the GP to assess, prioritise and action your request. Online contact form

The doctors are happy to visit you at home  if you are housebound or are too ill to visit the practice. However, such visits are very time consuming. Please try to come to the surgery whenever possible as you may be seen more quickly and facilities for examination are far better. Often visits are requested when patients who are unwell, or who have a poorly child can't face the wait in the waiting room.  If this is the case please speak to the receptionist who will, if possible, arrange a specific time when you or your child can be seen more quickly or can wait in a side-room.

Please note that a different doctor to your usual GP may attend to you.

You can also request a  visit from the community nursing team if the problem is wound or catheter related.

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

We have a texting service which allows you to receive confirmation and reminders about your appointments. Please ensure you have switched on your notifications on the NHS app.

Please let the reception team know if you would prefer not to receive texts.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Our Extended Hours Surgeries are available every Wednesday evening at Salters Meadow Centre. Saturday clinics are available at Samuel Johns Hospital Lichfield. Appointments with A GP or Practice Nurse and may be particularly suitable for those who find it difficult to attend during regular surgery hours. 

• Late Evening Surgeries: Wednesday 18:30 – 20:00
• Weekends : Saturday 09:00 -16:00 at Samuel Johnson Hospital Lichfield.

Out of Hours Hub

Lichfield and Burntwood Primary Care Network’s (PCN’S) and its member GP Practices use GP Connect to make appointments at the Out of Hours Hub.

GP Connect is a service that enables authorised Out of Hours Doctors and Advanced Clinical Practitioners to quickly and efficiently and in real time, view your full GP medical records from your own GP Practice at your Out of Hours appointment. This includes medications, referrals and other key clinical information to make a better and more informed decision about your treatment.

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.