Salters Meadow Centre

The way you book GP appointments with us is changing. We are moving to a new system for patients to book appointments called Total Triage. "Total Triage" is a model being adopted by many NHS GP surgeries across England to manage increasing demand for appointments, where every patient request is screened by a clinician before an appointment is booked. This system, strongly recommended by NHS England and aims to ensure patients are seen by the right professional based on clinical need rather than just "first come, first served".

• Ensures fairer, faster access to care
• All requests are reviewed by a clinician
• It helps us direct you to the most appropriate service or person
• Admin requests dealt with quicker
• Helps us communicate with patients in a timely way

The quickest way to contact your surgery with medical or administrative queries is by submitting an online request using the link below or through the NHS App.

Alternatively, if you are unable to complete an online request, please call 01543 682611  and a member of staff will be happy to complete the request on your behalf.

Appointments for the nursing team can still be booked through the reception team.

PROTECTED LEARNING AFTERNOONS

To maintain the high standard of care all practice staff will have protected learning time on the above dates. This means that we have limited capacity to deal with your enquires. If your request is non-urgent, we kindly advise that you contact us online either using the NHS app or via the link here on our website. We will respond to you the next working day. However if your issue is clinically urgent please contact the surgery via the telephone, or in person and your clinical need can be assessed and dealt with.

Reception remains open for routine in person enquires, again with limited capacity to enable the whole team the protected learning time.

For information on Bank Holiday opening times and services.

Guide for Secondary Care Blood Tests

If you have had a request from a Clinician who works in Secondary Care for a blood test, in most cases you will need to arrange to have these bloods done through the Secondary Care Bloods Service. Secondary Care includes Hospital Clinicians, Consultants, and Specialists etc. This can be done online at https://www.swiftqueue.co.uk/. For appointments at Queens Hospital Burton.  Alternatively Cannock Chase Hospital offer a walk in service.

There are some exceptions to this:

High Risk Blood Monitoring. If we prescribe your high risk medication, it is our responsibility to monitor your bloods, this is done through a Shared Care Agreement that your consultant will have initiated.