Rugeley Road
Chase Terrace
Burntwood, Staffs, WS7 1AQ
Tel: 01543 682611

Coronavirus (COVID-19)

PLEASE DO NOT ATTEND THE SURGERY TO BOOK AN APPOINTMENT.

PLEASE TELEPHONE THE SURGERY, YOUR REQUEST FOR AN APPOINTMENT WILL BE TRIAGED BY OUR CLINICAL TEAM.

We wish to reassure you that we are available to give telephone advice for medical concerns. We will see you in the surgery if required following a telephone appointment with a clinician. Please do not ignore symptoms which concern you.

CHANGES TO OUR WORKING PRACTICES DUE TO COVID.

We will no longer take prescription requests over the telephone, this is due to the very high number of telephone calls this generates. This will hopefully help patients with a medical need to be able to contact us quicker. We are however trying to keep face to face contacts down to a minimum for your and our safety so you can now:-

Drop your side slip or written requests in a box situated in the main foyer at the surgery

Use the NHS app. Information regarding the NHS App can be found on the following link:-

https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/

any medication or prescription queries cannot be dealt with by staff in person we request that you telephone with these enquires.

Prescription requests require two working days to process. Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed.

If you are concerned that you may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances. These can be accessed at: https://111.nhs.uk/service/covid-19 Please do not attend the practice.

COVID-19 Vaccination**

The NHS is now ready to deliver a vaccination programme for England so that those who need it most will be able to access vaccinations as soon as they are available.

A prioritisation list has been produced in order for the vaccine to be delivered to groups who will need it first. The NHS will contact you when you are eligible to receive the vaccine and provide you with information about location and date. In the meantime, we would ask that people do not contact the GP Surgery about when the vaccine will be available or to try to book an appointment for it.

We will contact you when it’s the right time to come forward.

COVID-19 and Requests for Med3 (Fit Notes/Sick notes)*******

In the majority of cases, you do not need to ask your GP for a Fit Note or ‘Sick note’ for periods of absence due to COVID-19 Coronavirus.

A high temperature
A new, continuous cough
A loss of, or change to, your sense of smell or taste

This is taken directly from the national guidance in relation to COVID-19 only.

www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-and-treatment/when-to-self-isolate-and-what-to-do/

If You have symptoms/have tested positive for COVID-19 and continue to be unwell with COVID-19 symptoms after the 10-day isolation period. You do not need to prove a "fit note" to your employer, request an extension to your isolation note at
111.nhs.uk/isolation-note/

Electronic Prescribing

We are upgrading to the next phase of the Electronic Prescription Service (EPS) which will mean that almost all our prescriptions will be processed electronically from 7th September 2020.

Electronic prescriptions help save the NHS money.

You will receive your prescriptions in the same way as you do now.

Self Care

Choose Self Care

When you’re feeling ill with a minor illness like a cold or sore throat, or have picked up a minor injury, do you know how to treat the symptoms at home?

Health experts in Staffordshire are encouraging us all to take control of our health and wellbeing so we can get better sooner. Follow this link Self Care to get the latest information from our CCG.

Practice Pharmacists

We now have 2 Practice Pharmacists who can do many of the medication reviews without the need to see a GP. Please talk to our receptionists to book an appointment.

Our latest CQC report

GP out of hours and 111 service.

The six Clinical Commissioning Groups in Staffordshire and Stoke-on-Trent are looking at the current GP Out of Hours and NHS 111 services. This is the starting point to revolutionise the way in which urgent care services are provided and accessed. Please click on the link below and complete the survey.

GP out of hours and 111 Survey

WEEKEND AND LATE APPOINTMENTS

Our Extended Hours Surgeries are available every Tuesday evening, with some Saturday and Sunday morning clinics also available .Appointments with A GP or Practice Nurse and may be particularly suitable for those who find it difficult to attend during regular surgery hours.

Late Evening Surgeries: Tuesday 6.30pm - 8.00pm

Weekends on rota: Saturday 8.00am -12.00 noon

Sunday 8.00am - 11.00am

We are also working closely with other surgeries in the Burntwood and Lichfield area to offer an extended service all week, this means there may be an appointment available out of regular surgery hours at another surgery. These appointments are bookable via the reception team.

Patient online access.

Patients can now order repeat prescriptions, book GP appointments online and have access to summary information in their patient records. This includes current medication, allergies, results, problems and consultations Find out more

Please register with reception for online access, we will need to have sight of photo ID. Once you have your letter from reception simply click on REGISTER. Then follow the instructions on your letter. Find out more

Like To Register?

New to the area and would like to join our practice? We would be happy to help you. Fill in our registration forms and come see us. Find out more

If you’re registered at a GP practice in #Staffordshire or #Stoke-on-Trent then your health and social records will be available on the new integrated care record #OneHealthAndCare in August. To find out what this means for you go to www.onehealthandcare.net

(Site updated 12/04/2021)