Salters Meadow Centre

https://saltersmeadow-consult.uk.rapidhealth.co.uk

We are launching Rapid Health a new smart triage system and a quicker way to book appointments and send requests to the practice. We plan to start using it from December 2025. For most people, it will be the fastest way to get in touch.

Smart Triage will help us respond faster, make sure we see people with the greatest need first, and free up our GPs to spend more time caring for patients and less on admin. It’s designed mainly for new health problems, though you can also use it for simple admin requests like a sick/fit note.

Using it is simple. You’ll fill in an online form, that takes about three and a half minutes to complete. (For those without online access, our phone lines will be available as normal.) Based on your answers, Rapid Health will guide you to the right appointment or assistance.

Note that Rapid Health is a proven, NHS-assured system that keeps your information secure.

What do I need to do now? Please check that we have the right email address on your medical record. You’ll need this to use the system. If you’re not sure, you can update your details via the NHS app, or with the reception team.

PROTECTED LEARNING AFTERNOONS

To maintain the high standard of care all practice staff will have protected learning time on the above dates. This means that we have limited capacity to deal with your enquires. If your request is non-urgent, we kindly advise that you contact us online either using the NHS app or via the link here on our website. We will respond to you the next working day. However if your issue is clinically urgent please contact the surgery via the telephone, or in person and your clinical need can be assessed and dealt with.

Reception remains open for routine in person enquires, again with limited capacity to enable the whole team the protected learning time.

For information on Bank Holiday opening times and services.

Guide for Secondary Care Blood Tests

If you have had a request from a Clinician who works in Secondary Care for a blood test, in most cases you will need to arrange to have these bloods done through the Secondary Care Bloods Service. Secondary Care includes Hospital Clinicians, Consultants, and Specialists etc. This can be done online at https://www.swiftqueue.co.uk/. For appointments at Queens Hospital Burton.  Alternatively Cannock Chase Hospital offer a walk in service.

There are some exceptions to this:

High Risk Blood Monitoring. If we prescribe your high risk medication, it is our responsibility to monitor your bloods, this is done through a Shared Care Agreement that your consultant will have initiated.