Coronavirus (COVID-19)

Key messages

  • General practice remains open and continues to work differently to keep patients safe. Although lockdown restrictions are lifting across England, social distancing remains in place across all healthcare settings.  This means that face to face appointments will take place for those who need them alongside telephone and video consultations. Please help us to help you, and respect our staff during this difficult time for us all. Short video.

  • When contacting your GP practice, you are likely to be asked to provide a short description of your symptoms by the reception team. This information will be held in the strictest of confidence and will help them to direct you the most appropriate service and to the most suited member of the healthcare team.

  • General practice continues to offer cervical smears and childhood immunisations, please continue to attend routine screening and vaccinations when you are invited.
  • We will no longer take prescription requests over the telephone, this is due to the very high number of telephone calls this generates. This will hopefully help patients with a medical need to be able to contact us quicker. We are however trying to keep face to face contacts down to a minimum for your and our safety so you can now:-

Drop your side slip or written requests in a box situated in the main foyer at the surgery

Use the NHS app. Information regarding the NHS App can be found on the following link:-

            https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/

Prescription requests require two working days to process. Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed.

If you are concerned that you may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances.  These can be accessed at: https://111.nhs.uk/service/covid-19  Please do not attend the practice.

Our staff in the surgery are here to help you and make sure you get the right treatment as quickly as possible. We aim to be polite, helpful and sensitive to our patients’ needs and concerns. In return we ask that all patients treat our staff with respect. We have a zero-tolerance policy to aggressive, violent or abusive behaviour against our staff which may result in patients being removed from our practice list and in some cases we will choose to inform the police.

COVID-19 Boosters

In line with the Government’s announcement, the NHS is aiming to offer every adult the chance to book a COVID-19 booster vaccine by the end of the year. This means our practice is now prioritising the booster rollout. As part of this, some of our routine services may be stood down temporarily to allow us to focus on protecting as many patients as possible. We are still there for anyone who may need care for an urgent need, but would ask for patience as we support this key national priority over the coming weeks. We hope to be able to stand back up any services as soon as possible and will update this page as soon as we know more. Please don’t forget there are many services available for you, depending on your condition.

These include:                                                                                                          • Self-care – This is the best choice to treat minor illnesses and injuries such as hangovers, coughs, colds, grazes, small cuts or sore throats. Many of these can be treated at home, simply with over-the-counter medicines and plenty of rest.                • Pharmacy – Pharmacists can give advice on and treat a range of symptoms. They can support you with things such as diarrhoea, earaches, painful coughs, sticky eyes, teething and rashes. Please be aware that some of our pharmacies are also delivering the vaccination programme.                                                                                     • NHS 111 – You can access 111 online or via the telephone. This is for any urgent but non-life threatening health concerns. They will be able to signpost you to the relevant service and provide advice where appropriate, or book you into a walk-in centre or minor injury unit                                                                                                     • A&E / 999 – You should only attend A&E or dial 999 in a life-threatening emergency such as severe bleeding, breathing difficulties and severe chest pain.

TRAVEL

When you're planning your travel, check the latest information on demonstrating your COVID-19 status when travelling abroad on the gov.uk website. Make sure there is time to get  proof of your vaccination status before you leave.

  • If You have symptoms/have tested positive for COVID-19 and continue to be unwell with COVID-19 symptoms after the 10-day isolation period. You do not need to prove a "fit note" to your employer, request an extension to your isolation note at  
    111.nhs.uk/isolation-note/

Self Care

Choose Self Care

When you’re feeling ill with a minor illness like a cold or sore throat, or have picked up a minor injury, do you know how to treat the symptoms at home?

Health experts in Staffordshire are encouraging us all to take control of our health and wellbeing so we can get better sooner. Follow this link Self Care to get the latest information from our CCG.

Practice Pharmacists

We now have 2 Practice Pharmacists who can do many of the medication reviews without the need to see a GP. Please talk to our receptionists to book an appointment.

 

Our latest CQC report

GP out of hours and 111 service.

The six Clinical Commissioning Groups in Staffordshire and Stoke-on-Trent are looking at the current GP Out of Hours and NHS 111 services. This is the starting point to revolutionise the way in which urgent care services are provided and accessed. Please click on the link below and complete the survey.

GP out of hours and 111 Survey

WEEKEND AND LATE APPOINTMENTS

Our Extended Hours Surgeries are available every Tuesday evening, with some Saturday and Sunday morning clinics also available .Appointments with A GP or Practice Nurse and may be particularly suitable for those who find it difficult to attend during regular surgery hours. 

Late Evening Surgeries: Tuesday 6.30pm - 8.00pm

Weekends on rota:        Saturday 8.00am -12.00 noon

                                   Sunday  8.00am  - 11.00am

We are also working closely with other surgeries in the Burntwood and Lichfield area to offer an extended service all week, this means there may be an appointment available out of regular surgery hours at another surgery. These appointments are bookable via the reception team.

 

Like To Register?

New to the area and would like to join our practice? We would be happy to help you. Fill in our registration forms and come see us. Find out more


 

If you’re registered at a GP practice in #Staffordshire or #Stoke-on-Trent then your health and social records will be available on the new integrated care record #OneHealthAndCare in August. To find out what this means for you go to www.onehealthandcare.net

 

(Site updated 30/12/2021)
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